FAQ's

Do you ship internationally?

International shipping is not available at this time. Once available the following information will apply.
International (Outside US) Shipping: International orders are shipped via USPS first class mail. Unfortunately, there is no ability to track first class international shipments. If you prefer a shipment method with tracking, please contact me for options.

International (outside the US) buyers are responsible for any and all fees, customs, taxes and duties associated with their purchase - these fees are not included in any shipping fees applied to your order. Most international orders are received at their destinations via first class mail within 3 weeks of posting; however, it can take longer depending on our respective postal systems and customs. Please note that some countries will apply additional customs fees/taxes/handling charges on imported packages, which are the responsibility of the buyer, so please plan accordingly. I have no control over which countries and which packages will have these additional fees applied to them. Should a buyer refuse a package and it be returned to Alaiyna B. Bath and Body, original shipping fees will not be refunded.

Currently, international orders may be placed in my Etsy shop: http://www.alaiynabsoaps.etsy.com

Can I pick up my order?
Yes, if you would like to arrange for a local pick up in the St. Charles, Illinois area, please contact me at alaiynabdesigns@flash.net to arrange this option.

Shipping costs seem excessive, why is that?
Shipping costs are calculated based on estimated combined weight of your order. Once your order is placed and ready to be packaged, actual shipping and handling costs will be calculated. Orders are shipped via USPS first class (for all packages weighing under 13 ounces), Priority Flat Rate Small, Medium or Large and Priority Regional Rate. I ship based on the least expensive method to your zip code. Please see Terms, Conditions and Shipping Policies for more details.

What is handcrafted, cold process soap?
Handcrafted cold process soap is soap in its purist and truest form. True soap is created from the chemical reaction that occurs when combining a lye (sodium hydroxide) with oils (vegetable or animal) and water. This chemical reaction is called "saponification" and transforms these base ingredients into soap. What is the difference between cold process and glycerin soap? Glycerin is a byproduct of the "saponification" or soap making process and therefore exists in every bar of handcrafted soap. Soap labeled as glycerin soap is created from a premade base that has already gone through the saponification process. These glycerin soap bases allow soapmakers to create soaps in many shapes and styles allowing for a lot of creativity in the finished product. Both cold process and glycerin soaps contain glycerin which is a humectant that attracts and retains moisture on your skin.

Why buy handcrafted soap?
Commercial manufacturers remove the nourishing glycerin by product from soap to add to other products. This is why so many commercial soap products strip your skin of its natural oils and leave it dry. Handcrafted soaps also contains no harsh chemical detergents or lathering agents. Only products created through the saponification process of combining lye, water and oils can be labeled and sold as "Soap". It is always a good idea to read product labels and ingredient lists.

Why did the bar I receive look different from the product picture?
Each bar is unique and many are cut by hand. The images show a representation of what the bars in the finished batch look like, but there may be some variations as no two bars are identical.

Is your soap organic?
Some of the base oils and other ingredients used are organic but not all of them, therefore the finished product cannot be labeled as organic. Organic ingredients used are listed with each product.

How long will my soap last?
Cold process bars will last longer than glycerin bars. All bars will last longer if allowed to dry out between uses. Do not let your soap sit in water but allow it to drain in an appropriate soap dish.

How long will the scent last?
This can and will vary from soap to soap. Some scents have strong staying power and others may fade over time. The scent of the soap has no relation to the nourishing properties of the bar but is an added benefit to it.

Do you use sustainable palm oil?
Yes, all palm oil used is organic, RSPO sustainable palm oil.

Do you use animal products in your soap or other products?
Most soaps use all vegetable and nut based oils and butters. The exception would be any goat's milk based soaps. All lip balms, solid perfumes and hand and body balms are created free of animal products with the exception of beeswax.

What is a shampoo bar?
A shampoo bar is very similar to a cold process soap bar but formulated with oils and ingredients beneficial to hair care. Shampoo bars offer gentle cleaning without the addition of harsh detergents and lather enhancers that can strip your hair of its natural oils. These bars contain no sulfates and are great for color treated hair. It can take an adjustment period for your hair to get used to a shampoo bar and for you to get used to using one - but they are well worth it. These bars require less packaging and are great for travel.

What is a solid hair conditioner bar?
A solid hair conditioner bar contains all the great hair loving ingredients in liquid conditioner but in a concentrated solid form. All the goodness of hair conditioner without all the water - why pay for water when you can use the water in your shower to distribute the product. Holding the conditioner bar in your hand, glide it over your hair form mid scalp to ends several times. Use your fingers and the water from your shower to distribute the product into your hair. You will easily feel your hair detangle as you do this. You can easily add more conditioner to areas that need a bit more conditioner. Since these are highly concentrated, a little goes a long way. These are also great for travel.

Disclaimer: The information on this website is for educational purposes only and is in no way intended to diagnose, treat, cure, or prevent any disease or health condition. If you have medical concerns regarding yourself or your family you should seek the advice of qualified, licensed health professionals.